Contact Support

Need assistance with the Crazy Time app? Our customer support team is available 24/7 to help Bangladesh players with deposits, withdrawals, technical issues, and gameplay questions.

⚡ Average Response Time: Under 1 hour
View FAQ Payment Help
Contact Support

📞 Contact Options

Choose your preferred way to reach us:

💬

Live Chat

Fastest
Response: 2-5 minutes
Available: 24/7

Click the chat icon in the bottom-right corner of the app or website.

📧

Email Support

Detailed
Response: Under 1 hour
Available: 24/7

support@crazytimes.app — Include your username for faster help.

📱

WhatsApp

Convenient
Response: 15-30 minutes
Available: 9 AM - 12 AM BST

Message us on WhatsApp for quick support during business hours.

🔧 Common Issues & Quick Solutions

Before contacting support, check if your issue has a quick solution:

💳 Deposit Issues

Deposit not showing
Wait 5 minutes, check transaction history, contact support with screenshot
bKash payment failed
Ensure sufficient balance, try again, check bKash app for errors
Minimum deposit error
bKash/Nagad minimum is ৳100, Rocket is ৳200

💰 Withdrawal Issues

Withdrawal pending
First withdrawal requires verification (1-24 hours)
Withdrawal rejected
Check if wagering requirements are complete
Wrong amount received
Contact support with transaction ID

⚙️ Technical Issues

App won't install
Enable "Unknown Sources" in Settings > Security
Game lagging
Switch to WiFi, close background apps, try low-quality mode
Can't login
Reset password, clear app cache, reinstall if needed

👤 Account Issues

Forgot password
Use "Forgot Password" link on login screen
Account locked
Contact support with registered email
Verification needed
Upload ID and proof of address in app
View Full FAQ →

📝 Send Us a Message

Fill out the form below and we'll respond within 1 hour:

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💡 Tips for faster response:

  • Use your registered email address
  • Include your username
  • Attach screenshots if relevant
  • Be specific about the issue

🕐 Support Hours

ChannelHoursResponse Time
Live Chat24/72-5 minutes
Email24/7Under 1 hour
WhatsApp9 AM - 12 AM BST15-30 minutes

🇧🇩 Bangladesh Time (BST/BDT)

Our support team includes native Bengali speakers available during Bangladesh business hours. English support is available 24/7.

⚠️ Peak Hours

Response times may be slightly longer during Friday evenings (7-10 PM BST), weekend nights, and major sporting events. Use live chat for urgent issues.

🏢 Company Information

Crazy Time App

Operated by: crazytimes.app

Email: support@crazytimes.app

Privacy: privacy@crazytimes.app

For legal inquiries, please email legal@crazytimes.app

View Privacy Policy →

We're Here to Help

Our goal is to resolve your issue quickly and get you back to enjoying Crazy Time. Don't hesitate to reach out — we're available 24/7!

📧 Email Support