Frequently Asked Questions
Find answers to 50+ common questions about Crazy Time app. Browse by category or use quick jump to find exactly what you need.
App & Download Questions
What is Crazy Time app?
Crazy Time app is the official mobile application for Evolution Gaming's most popular live casino game show. The app provides optimized access to the Crazy Time game featuring four bonus rounds and potential wins up to 25,000x your stake. Download it free from crazytimes.app.
Is Crazy Time app free to download?
Yes, the Crazy Time app is completely free to download and install. You only spend money when placing real money bets during gameplay. You can watch the live stream without betting to learn the game first.
Is crazytimes.app the official app?
Yes, crazytimes.app is the official Crazy Time application. We provide the authentic Evolution Gaming experience with verified security and reliable payment processing for Bangladesh players.
How do I download Crazy Time APK for Android?
Download the APK directly from crazytimes.app. Tap the download button, enable "Unknown Sources" in your device Settings under Security, then open the downloaded file and tap Install. The process takes under 2 minutes.
Is the Crazy Time APK safe?
Yes, our official APK is safe and verified. We use SSL encryption and regular security audits. Always download exclusively from crazytimes.app โ third-party sources may contain malware or modified files.
What Android version do I need?
You need Android 5.0 (Lollipop) or higher to run Crazy Time app. Most smartphones manufactured after 2015 meet this requirement. Check your Android version in Settings > About Phone.
Why is Crazy Time not on Google Play Store?
Google Play Store restricts real money gambling applications in most regions. APK download from official sources is the standard installation method for casino apps worldwide. This is normal and safe when downloading from crazytimes.app.
Can I play Crazy Time on iPhone?
Yes! iPhone users can access Crazy Time through Safari browser. Visit crazytimes.app, tap the Share button, and select "Add to Home Screen." This creates an app-like icon with optimized mobile experience.
What if the app won't install on my phone?
First, ensure "Unknown Sources" is enabled in Settings > Security. Check that you have at least 150MB of free storage. If issues persist, try downloading again or clearing your browser cache before downloading.
How much storage space does the app need?
The Crazy Time app requires approximately 78MB for installation plus additional cache space during use. We recommend having at least 150MB free space for optimal performance.
Payment Questions
How do I deposit via bKash?
Open the Crazy Time app, tap "Deposit," select bKash from payment options, enter your desired amount (minimum เงณ100), and complete the transaction in your bKash app. Funds appear instantly in your game balance.
What is the minimum deposit amount?
Minimum deposit varies by method: bKash and Nagad require เงณ100, Rocket requires เงณ200, Visa/Mastercard require เงณ500, and cryptocurrency requires approximately $10 equivalent in Bangladeshi Taka.
How long do withdrawals take?
Withdrawal processing times vary: bKash and Nagad process within 1-24 hours, cryptocurrency within 1-24 hours, and card withdrawals take 1-5 business days due to bank processing requirements.
Can I use Nagad for deposits and withdrawals?
Yes, Nagad is fully supported for both deposits and withdrawals. The process is identical to bKash โ instant deposits and 1-24 hour withdrawal processing with low fees.
Are there any deposit or withdrawal fees?
Mobile wallet deposits (bKash, Nagad, Rocket) are typically free. Withdrawals may have 0-1.5% fees. Card transactions carry 2-3% deposit fees. Crypto fees depend on network conditions but are usually minimal.
What payment methods are available in Bangladesh?
Bangladesh players can use bKash, Nagad, Rocket, Visa, Mastercard, Bitcoin, and USDT (Tether). bKash is the most popular choice with over 60% of users preferring this method.
Can I deposit and withdraw using different methods?
Yes, but we recommend using the same method for both deposits and withdrawals. Using different methods may require additional identity verification and can delay withdrawal processing.
Why is my withdrawal pending?
First-time withdrawals require identity verification. Check your email for verification requests. Upload required documents (ID, address proof) to speed up processing. Contact customer support if pending for over 24 hours.
Is there a daily deposit or withdrawal limit?
Yes, daily limits apply: เงณ500,000 maximum deposit and เงณ200,000 maximum withdrawal across all methods combined. VIP players may request increased limits through customer support.
What currencies are supported?
The app supports Bangladeshi Taka (BDT/เงณ) as the primary currency. Cryptocurrency deposits convert to BDT at current exchange rates. All game displays and transactions show amounts in Taka.
Gameplay Questions
How do I play Crazy Time?
Bet on numbers (1, 2, 5, 10) or bonus segments (Coin Flip, Cash Hunt, Pachinko, Crazy Time) before the wheel spins. If the wheel lands on your bet, you win. Number bets pay fixed multipliers while bonus segments trigger special mini-games.
What is the best Crazy Time strategy?
No strategy guarantees wins since all outcomes are random. Focus on bankroll management โ set loss limits, use the 5% rule (never bet more than 5% of bankroll per round), and take regular breaks. Never chase losses.
What are all the betting options?
Eight betting positions are available: Number 1 (pays 1:1), Number 2 (pays 2:1), Number 5 (pays 5:1), Number 10 (pays 10:1), plus four bonus bets โ Coin Flip, Cash Hunt, Pachinko, and Crazy Time wheel.
What is Crazy Time RTP?
The overall Return to Player (RTP) is 96.08%, meaning 96.08% of all wagered money theoretically returns to players over millions of spins. Individual bet RTPs range from 94.33% (Pachinko) to 96.08% (Number 1).
How many segments are on the wheel?
The Crazy Time wheel has 54 segments: 21 ones, 13 twos, 7 fives, 4 tens, 4 Coin Flips, 2 Cash Hunts, 2 Pachinkos, and 1 Crazy Time bonus segment.
Who created Crazy Time?
Evolution Gaming, headquartered in Stockholm, Sweden, developed and launched Crazy Time on July 1, 2020. Evolution is the world's leading live casino provider, known for Dream Catcher, Monopoly Live, and other game shows.
Can I play Crazy Time for free?
There is no free demo mode because Crazy Time uses live dealers broadcasting in real-time. However, you can watch the live stream without placing bets to learn the game mechanics before risking real money.
What is the minimum and maximum bet?
Minimum bet is typically เงณ10 per position. Maximum bet varies but can reach เงณ500,000+ per position. You can bet on multiple positions simultaneously within these limits.
How often do bonus rounds happen?
Bonus segments cover 16.67% of the wheel (9 out of 54 segments), meaning bonus rounds trigger approximately every 6 spins on average. Coin Flip appears most frequently, Crazy Time bonus least frequently.
What time is Crazy Time available?
Crazy Time runs 24 hours a day, 7 days a week, 365 days a year. Live dealers rotate in shifts to maintain continuous gameplay. You can play anytime from anywhere in Bangladesh.
Bonus Rounds Questions
What are the four bonus rounds?
Crazy Time features four bonus games: Coin Flip (simple heads/tails coin toss), Cash Hunt (shooting gallery with 108 hidden multipliers), Pachinko (plinko-style puck drop), and Crazy Time wheel (giant 64-segment wheel with three flappers).
What is the maximum win in Crazy Time?
The maximum multiplier is 25,000x, achievable in Cash Hunt with favorable Top Slot alignment. Crazy Time wheel can reach 20,000x with Triple feature. Maximum payout is capped at โฌ500,000 (~เงณ60,000,000) regardless of multiplier.
How often do bonus rounds trigger?
Combined bonus probability is 16.67% per spin, averaging one bonus round every 6 spins. Individual frequencies: Coin Flip ~7.4%, Cash Hunt ~3.7%, Pachinko ~3.7%, Crazy Time ~1.85% of spins.
What is the Top Slot?
The Top Slot sits above the main wheel with two reels showing bet positions and multipliers. When Top Slot matches the winning segment, that multiplier applies to all wins โ potentially turning 100x wins into 5,000x jackpots.
How does Coin Flip bonus work?
Coin Flip displays a two-sided coin with different multipliers (red/blue sides). The Flip-O-Matic machine tosses the coin, and all players receive whichever multiplier lands face-up. Multipliers range from 2x to 5,000x with Top Slot.
How does Cash Hunt bonus work?
Cash Hunt reveals 108 symbols hiding random multipliers. You aim a cannon and shoot to reveal your personal prize. Each player may receive different results. Maximum potential is 25,000x with Top Slot โ the game's highest possible win.
How does Pachinko bonus work?
A physical puck drops through a peg-filled board into multiplier slots at the bottom. DOUBLE slots reset the board with doubled values and drop a new puck. Multiple DOUBLEs can chain for escalating wins up to 10,000x.
How does Crazy Time wheel bonus work?
You enter a virtual world with a giant 64-segment wheel. Choose one of three colored flappers (blue, green, yellow) to determine your result. DOUBLE and TRIPLE segments multiply all values before respinning, enabling wins up to 20,000x.
Safety & Security Questions
Is Crazy Time real or fake?
Crazy Time is 100% real and legitimate. Evolution Gaming developed the game, holds licenses from Malta Gaming Authority (MGA) and UK Gambling Commission (UKGC), and undergoes regular independent audits for fairness.
Is Crazy Time rigged?
No, Crazy Time is not rigged. The game uses certified Random Number Generators (RNG) for Top Slot and bonus multipliers, independently audited by testing laboratories. Evolution Gaming's multiple licenses ensure fair play compliance.
Is online gambling legal in Bangladesh?
Online gambling exists in a legal grey area in Bangladesh. Many players access international platforms operating under foreign licenses. We recommend playing responsibly and understanding local regulations.
How do I know my money is safe?
We use bank-grade SSL encryption, secure payment processing through verified providers (bKash, Nagad), and segregated player funds. Your deposits and winnings are protected with industry-standard security measures.
What is responsible gaming?
Responsible gaming means gambling for entertainment, not income. Set deposit limits, time limits, and loss limits before playing. Take breaks, never chase losses, and seek help if gambling stops being fun.
Where can I get help for gambling problems?
If gambling becomes problematic, contact support organizations like Gamblers Anonymous or local mental health services. Our app includes self-exclusion options and deposit limit controls to help manage your play.
Technical Questions
Why is the game lagging or buffering?
Lag typically results from slow internet connection. Crazy Time requires stable internet (minimum 3G, 4G recommended). Try switching to WiFi, closing other apps, or reducing video quality in settings.
How much data does Crazy Time use?
Crazy Time uses approximately 150MB per hour of gameplay due to live video streaming. We recommend using WiFi for extended sessions or ensuring adequate mobile data allowance.
The app crashed โ what do I do?
First, restart the app. If crashes persist, clear app cache in your phone settings, ensure sufficient storage space, and update to the latest app version. Uninstall and reinstall as a last resort.
Why can't I see the live stream?
Check your internet connection first. The live stream requires minimum 2Mbps speed. Some networks block gaming content โ try using mobile data if WiFi doesn't work, or contact your ISP about restrictions.
How do I update the app?
Download the latest version from crazytimes.app. The app notifies you when updates are available. Installing updates ensures best performance, new features, and important security patches.
Can I use VPN with Crazy Time?
VPN usage may trigger security flags and is generally discouraged. If you experience access issues, contact customer support for assistance rather than using VPN services.