Privacy Policy

1. Introduction

This Privacy Policy applies to all users of the Crazy Time Application, website (crazytimes.app), and related services. By using our services, you consent to the collection and use of your information as described in this policy.

We process personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

If you do not agree with this Privacy Policy, please do not use our services.

2. Information We Collect

We collect information in several ways:

2.1 Information You Provide

Account Information:

• Full name
• Email address
• Phone number
• Date of birth
• Residential address
• Username and password

Payment Information:

• bKash account number
• Nagad account number
• Bank account details
• Transaction history

Identity Verification:

• Government-issued ID (passport, national ID)
• Proof of address documents
• Selfie for identity confirmation

Communications:

• Support chat messages
• Emails to our support team
• Survey responses
• Feedback submissions

2.2 Information Collected Automatically

Device Information:

• Device type and model
• Operating system and version
• Unique device identifiers
• IP address
• Browser type

Usage Information:

• App usage patterns
• Game history and betting activity
• Session duration and frequency
• Features accessed
• Click and navigation data

Location Information:

• Country and region based on IP address
• We do not collect precise GPS location

2.3 Information from Third Parties

We may receive information from:

• Payment providers (transaction confirmations)
• Identity verification services
• Fraud prevention services
• Analytics providers

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Provision

• Create and manage your account
• Process deposits and withdrawals
• Enable gameplay and betting
• Provide customer support
• Send transaction confirmations

3.2 Security and Fraud Prevention

• Verify your identity
• Detect and prevent fraud
• Monitor for suspicious activity
• Protect against unauthorized access
• Comply with anti-money laundering requirements

3.3 Legal Compliance

• Comply with gaming regulations
• Respond to legal requests
• Enforce our Terms of Service
• Maintain required records

3.4 Responsible Gaming

• Implement deposit and loss limits
• Monitor for problem gambling indicators
• Provide self-exclusion features
• Connect users with support resources

3.5 Improvement and Analytics

• Analyze usage patterns
• Improve our services and features
• Develop new features
• Conduct research and analysis

3.6 Marketing (with consent)

• Send promotional offers
• Notify about new features
• Provide personalized recommendations
• You can opt out at any time

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

5. Data Sharing and Disclosure

We may share your information with:

5.1 Service Providers

• Payment processors (bKash, Nagad, Rocket)
• Identity verification services
• Cloud hosting providers
• Customer support platforms
• Analytics services

5.2 Gaming Partners

• Evolution Gaming (game provider)
• Licensing authorities (for compliance)

5.3 Legal Requirements

We may disclose information when required by:

• Court orders or legal process
• Government or regulatory authorities
• Law enforcement requests
• Protection of our legal rights

5.4 Business Transfers

In the event of merger, acquisition, or sale, your data may be transferred as part of business assets.

5.5 With Your Consent

We may share information for other purposes with your explicit consent.

6. Data Retention

We retain your data for the following periods:

After retention periods expire, data is securely deleted or anonymized.

7. Data Security

We implement comprehensive security measures to protect your data:

7.1 Technical Measures

• Encryption: 256-bit SSL/TLS encryption for all data in transit
• Storage: Encrypted databases with access controls
• Authentication: Multi-factor authentication available
• Monitoring: 24/7 security monitoring and intrusion detection

7.2 Organizational Measures

• Staff training on data protection
• Access limited to authorized personnel
• Regular security audits
• Incident response procedures

7.3 PCI DSS Compliance

Payment data is processed in compliance with Payment Card Industry Data Security Standards (PCI DSS).

7.4 Incident Response

In the event of a data breach:

• We will notify affected users within 72 hours
• We will notify relevant authorities as required
• We will take immediate steps to mitigate damage

8. Your Privacy Rights

You have the following rights regarding your personal data:

8.8 How to Exercise Rights

To exercise your rights, contact us at:

• Email: privacy@crazytimes.app
• Data Protection Officer: dpo@crazytimes.app

We will respond to requests within 30 days.

9. Cookies and Tracking Technologies

We use cookies and similar technologies:

9.1 Essential Cookies

Required for Application functionality:

• Session management
• Security features
• User preferences

9.2 Analytics Cookies

Help us understand usage patterns:

• Page views and navigation
• Feature usage
• Performance metrics

9.3 Marketing Cookies

Used for personalized marketing (with consent):

• Ad tracking
• Campaign effectiveness
• Personalization

9.4 Managing Cookies

You can manage cookie preferences through:

• Browser settings
• Our cookie consent tool
• Opting out of specific tracking

10. International Data Transfers

Your data may be transferred to and processed in countries outside your residence:

10.1 Transfer Locations

• Malta: Primary operations and licensing
• Sweden: Evolution Gaming (game provider)
• European Union: Various service providers

10.2 Safeguards

For transfers outside the EEA, we ensure appropriate safeguards:

• Standard Contractual Clauses
• Adequacy decisions
• Binding Corporate Rules where applicable

11. Children's Privacy

Our services are strictly for users aged 18 and over.

We do not knowingly collect data from anyone under 18 years of age. If we discover that we have collected data from a minor, we will:

• Immediately delete the data
• Terminate the associated account
• Forfeit any account balance

If you believe a minor is using our services, please contact us immediately at privacy@crazytimes.app.

12. Third-Party Links and Services

Our Application may contain links to third-party services:

• bKash (payment provider)
• Nagad (payment provider)
• Evolution Gaming (game provider)
• Responsible gaming resources (GamCare, BeGambleAware)

These services have their own privacy policies. We are not responsible for their data practices. We encourage you to review their policies before using their services.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we make material changes:

• We will update the "Last Updated" date
• We will notify you via email or in-app notification
• Significant changes will require renewed consent where applicable

Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

For questions, concerns, or requests regarding this Privacy Policy:

Supervisory Authority

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.